Complaint handling

A free and helpful resource is available to improve how your organisation handles complaints.

The fact sheet available on the Not-for-profit Law website contains a Model Policy and Model Procedure and is intended to ensure that complaints are handled fairly, efficiently and effectively. The fact sheet provides information on the benefits of handling complaints well and how to use the model documents.

While this fact sheet was put together specifically for charities and not-for-profits it is an excellent resource for all organisations to improve complaint handling.

Download the fact sheet or visit the Not-for-Profit Law website for more information.