If you’re not able to find a response to your question here, please contact Volunteering Australia on shop@volunteeringaustralia.org

Merchandise is available for purchase through our online shop using a debit/credit card payment.

Unfortunately, we are unable to offer invoicing for the sale of merchandise. All orders need to be made via the online shop using a debit/credit card.

Yes, a transaction receipt is sent from eway automatically at the time of your order. A tax invoice receipt is sent from xero usually within 1-3 business days of receiving your order. Please check junk/spam folders if you can’t find it in your inbox. If you have not received this information, please contact shop@volunteeringaustralia.org and we will forward your tax invoice receipt to you.

All orders are usually dispatched within 2-4 business days from receiving the order. Orders are dispatched from Victoria via Australia Post. Please check the Australia Post website for delivery times.

If you are ordering for National Volunteer Week, or another event, we encourage you to place your order as early as possible to ensure delivery in time.

We apologise for the inconvenience. Please contact shop@volunteeringaustralia.org and our team will investigate this for you.

Tracking information is sent via email when you order is complete and has been dispatched. Please check junk/spam folders, if you can’t find it in your inbox. If you have not received this information please contact shop@volunteeringaustralia.org and we will forward you the tracking details.

We are sorry to hear that. Please contact us at shop@volunteeringaustralia.org and we will arrange a replacement where possible, or a refund.

We do offer product return/exchange if you are not satisfied with the product. However, we do not offer a refund on postage and handling unless there is a major problem identified with any items. If you have any issues you would like to discuss, please contact the Volunteering Australia team via shop@volunteeringaustralia.org.

Please refresh the website and try again. If it still doesn’t work, please contact us at shop@volunteeringaustralia.org and we would be happy to assist.

Yes, please contact us at shop@volunteeringaustralia.org to update your contact details.