I have a question about National Volunteer Week, what is the best method to contact you?
The lead up to National Volunteer Week can be very busy. Email is our preferred method of communication. We can be reached via firstname.lastname@example.org.
Do you have National Volunteer Week resources (certificates, posters, logos)?
Yes. Volunteering Australia has National Volunteer Week resources available including logos, certificates, posters and material for social media. You can find these on the https://www.volunteeringaustralia.org/nvw-resources/ page.
I am running an event during National Volunteer Week – Do you have an events calendar?
Yes. Volunteering Australia has an events calendar and is happy to promote your event on our calendar. Please send through the details via email@example.com.
What payment options do you have available?
Merchandise is available for purchase through our online shop using credit/debit card payment.
Are there any other options apart from Credit/Debit card payment?
Unfortunately, we don’t offer any other form of payment besides credit/debit card.
I have misplaced my receipt. Do you offer invoicing?
No. If we were to offer invoicing, the invoice would need to be paid before the order is processed and merchandise distributed. This could mean there would be a significant delay in receiving your merchandise.
If I order some merchandise today when could I expect delivery?
If you pay for standard parcel post it should take roughly 3 – 4 business days, however if you pay for express post it should only take 1 – 2 business days. There’s only a few dollars difference between the two services, so it depends on the urgency
If I order merchandise via express postage, when could I expect to receive it?
Depending on where you are located in Australia, you should expect to receive merchandise within 2 business days. Our warehouse is located in Cheltenham VIC 3192.
I received merchandise that I didn’t order. Would you like me to send it back to you?
We apologise for the inconvenience. Please contact firstname.lastname@example.org and we will organise your correct order to be issued as soon as possible.
I haven’t received part of my order. When should it arrive? Is there a mistake?
Please contact email@example.com and our team will follow up on this.
My order has not arrived. Could you please send through the tracking information?
Volunteering Australia is able to send through this information. Please contact firstname.lastname@example.org.
What is the return or exchange policy?
We do offer product return/exchange if you are not satisfied with the product. However, we do not offer a refund on postage and handling unless there was a major problem identified with any items. If you have any issues you would like to discuss, please get in touch with the Volunteering Australia team via email@example.com.
My purchase was declined and wouldn’t accept my payment. Is there anything I can do?
Please refresh the website and try again. If it still doesn’t work, please contact the Volunteering Australia team and we are happy to put your purchase through over the phone to see if it works.
I have put in the wrong details. Could you please modify them?
Yes. Volunteering Australia can update your details and send you an amended tax invoice showing the correct details.