An overview of the project
The Volunteer Management Online Project will create a single, centralised gateway to a curated selection of national tools and resources that support volunteer involving organisations to recruit, train, manage and retain volunteers.
The project envisions a thriving volunteering ecosystem where an online platform empowers organisations and individuals to connect, manage, and enhance the volunteering experience.
The project, funded by the Australian Government, aims to:
- help reduce duplication across various existing online and digital services and provide a more streamlined experience across Australia.
- assist volunteer involving organisations to increase the number and diversity of volunteers, improve attraction and retention strategies, build capability and capacity.
- help make volunteering easier to do and manage.
To achieve these goals, the project will employ a user-centred design approach, actively engaging people that manage volunteers and volunteer involving organisations in the design, development, and iterations of the online platform. An iterative and agile approach ensures the platform remains relevant and effective in meeting the dynamic needs of the volunteering ecosystem.
We’re thrilled to share the progress of the Volunteer Management Online Project.
In 2023, we began by putting our users first
From the start, we’ve emphasised the needs of our users. Through surveys, workshops, and interviews, we’ve learned what matters most to organisations managing volunteers. This valuable input helped us create user journeys and personas, ensuring the platform caters to diverse needs and goals.
In 2024 we are turning ideas into reality
Armed with your insights, we transformed ideas into tangible wireframes, tested for feedback, and are now testing and finalising high-fidelity user interfaces. Expect a sleek, intuitive experience designed for streamlined volunteer management.
Get ready for a fresh identity – a new name, logo, and design concepts have been finalised and will be revealed soon, meanwhile they will be seamlessly integrated into the new platform. A business plan is also in the pipeline to ensure long-term sustainability, as well as a marketing plan to help attract even more users across the volunteering ecosystem.
We’ll soon reach out to technology providers and content creators who share our vision and can imagine their expertise and solutions showcased on a platform with national reach.
The Horizon 1 prototype will begin development in March. This working model will demonstrate key functionalities, refined through pilot testing and future updates.
Pilots are planned later in 2024, to give you a first-hand experience.
Join us on the journey
Your involvement is crucial to ensuring this project continues to meet your needs.
Register your interest below to stay connected and receive the latest updates.
Together, we can build a platform that empowers volunteer management and enhances the volunteer experience across Australia.
The Volunteer Management Online Project is funded by the Australian Government.